Voice AI & Conversational Automation
Conversations that convert, at scale, around the clock
Bespoke voice agents and conversational solutions designed to automate high-volume customer and operational communications. We deploy latency-optimised voice bots and chat workflows that integrate directly with your CRM, databases, and scheduling systems to deliver human-like, multi-turn interactions across all channels.
What You Get
Handle inbound calls 24/7 without human agents
Multilingual support across 40+ languages
Automated booking, lead qualification, and support
WhatsApp and SMS automation included
90%+ call deflection rate achievable across regions and time zones
Deliverables
Our Engagement Process
Script & Flow Design
We map every conversation scenario and design natural, on-brand scripts.
Voice Cloning / Selection
Choose from premium voices or clone your brand voice for a consistent experience.
Integration & Testing
We integrate with your CRM, calendar, and phone system, then stress-test every flow.
Go Live & Monitor
We launch and monitor performance, optimising based on real call data.
Ongoing Optimisation
Monthly reviews ensure your voice AI keeps improving.
Voice AI we have shipped, not demoed
Contact Centre Voice Automation
Answer routine calls automatically and route the rest to the right agent.
High call volumes stretch support teams and lengthen wait times. We built LLM-based voice agents on Amazon Lex that answer from your knowledge base using RAG, with latency tuning, telephony integration, and fallback and escalation that route complex cases to a human. The agents are live in production with clients across the United States and Europe, handling real customer conversations every day. For BFSI and enterprise support, this means round-the-clock coverage in multiple languages, lower cost to serve, and up to 90% of routine calls resolved without a human agent.
Automated Video Interviewing
Screen every candidate consistently without tying up your interview panel.
High-volume hiring forces a trade-off between speed and rigour, and early interview rounds consume expensive panel time. We built a production Fair-IT product that runs the full video interview round with an audio bot, handling candidate interaction end to end with no human interviewer. Built on LLM-based agents and agentic workflows, it holds structured conversations and records every interview for review. For talent acquisition and staffing teams, the first round runs 24/7 with zero interviewer hours, so every applicant gets identical screening and panels spend their time only on final-stage decisions.
Frequently Asked Questions
Yes. Our voice agents handle multi-turn conversations, handle objections, and escalate gracefully when needed.
Yes. We support 40+ languages and can deploy region-specific agents simultaneously.
A basic voice agent can go live in 2–3 weeks. Complex enterprise deployments take 4–8 weeks.
No. Call audio, transcripts, and conversation metadata are processed under DPA terms that prohibit training on customer data. Audio is encrypted in transit and at rest. We support GDPR-compliant call disclosure, configurable retention periods, and multi-region data residency (Switzerland, EU, UK, India, US). Voice cloning is opt-in only.
You own the voice agent, scripts, knowledge base, integration configurations, and conversation data. Underlying speech and language models are licensed from third parties (e.g. ElevenLabs, OpenAI, Twilio); the assembled agent and all customisations belong to you.
We can transition the system to your in-house team or another vendor at any time. You receive complete scripts, knowledge base content, vendor credentials, deployment documentation, and a 30-day handover window.
Yes. We can share anonymised sample call recordings (with client permission) and arrange a direct reference conversation with a client running voice AI in your industry.
Backed by 60+ projects across 16 industries — see how this expertise has shipped in the wild.
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Conversations that convert, at scale, around the clock